We follow a strict 48 hour cancellation/ alteration policy. You will only receive a refund if canceled or altered 48 hours PRIOR to reservation, THE 48 HOUR WINDOW FOR CANCELATIONS/ ALTERATIONS CLOSES AT 9AM TWO DAYS BEFORE YOUR RESERVATION. Early drop off of your rental will not result in a refund. Cancellation because of weather conditions will not be refunded. No call/ no show will not be refunded. If you need to change your reservation date, please give us a call at 802-626-3215 and we would be happy to help change your reservation given that the bike model and size is available for the new reservation dates.

You are responsible financially for any damage that incurs while a bike is rented to you.

For Example:

If you crash and damage the bike you will be charged for the damage. Each bike is looked over carefully before being rented, damage to the paint or scratches beyond normal use will be charged to your card. Crashing is not considered normal use.

Transporting a bike inappropriately will damage bikes and you will be charged for that also.

The damage charge will range from $150-1500 dollars.

If you break or damage parts on the bicycle you will be charged the retail cost for that part.

If a bike is rented to you it’s your responsibility to lock and keep track of the bike. If the bike is stolen you will pay the wholesale replacement cost of the bike plus the shipping and a $300 labor fee for building the replacement bike.

You must be 18 or older to be able to make a reservation with us, along with picking up your rental bike. If under 18, please have a parent or guardian present when picking up your rental.

Renters must present their ID for identity verification.

YOU CANNOT RENT OR USE AN E-BIKE IF YOU ARE UNDER THE AGE OF 18.

Yes, but saddles and pedals must be installed at the time of rental pick up by an East Burke Sport’s technician.

Pedals must be safe and functioning without flaws.

It’s an additional $20 dollars for installing a personal saddle.

We do not allow for the bicycle or it’s components to be modified or changed by anyone except East Burke Sports staff.

Unfortunately due to the wear these packs cause on paint and more, we DO NOT allow them with zero exceptions. Please use back or hip packs as an alternative.

Absolutely not. Rental bikes are strictly prohibited from any form, style, type, of race/ competition in anyway.

Rentals are full day only.

A one day rental is from the hours of 10am-5pm.

If you rent the bike for multiple days you can keep it overnight, you must return it before 5pm the last day of your rental.

Here is a mock multi-day rental.

Bike is rented for 5/1/25 to 5/3/25

That is a three day rental. You can pick up the bike at 10am on 5/1. The bike needs to be returned no later than 5pm on 5/3.

Rental bike pick up time is during store hours of 10am to 5:00pm everyday.

We don’t allow for pick up the day or night before your rental date.

Picking your rental up mid day/ afternoon does not extend your reservation into the next day.

Rental periods are not 24 hour duration.

Rentals aren’t pro-rated.

Late return.

You will be charged for another days rental. NO EXCEPTIONS

You can reserve through this website with our rental system below. During busy times we will direct you to complete your reservation online and not over the phone. Reservations will not be held without completion of payment.

1. Choose the dates you wish to reserve.

2. Choose the bike you desire.

3. Choose the Size that your height falls within.

4. Pick one of pedal options (“flats” most common no specail shoe required).

5. Select add to cart (the option to add multiple bikes will be available after this step).

6. Input your rider weight and information requested (Your person with gear on as you’re about to ride). Please do not mistake this for height.

7. Complete payment and double check email confirmation. If you do not receive an email check your spam folder.

We do not offer any safety equipment rentals for liability reasons.

Helmets are needed to rent a bike from us and Kingdom Trails requires helmets to be worn while on the trail system.

Full Insurance is included in your rental for on trail Purposes ONLY. Insurance is not included during travel to and from each location, damage to the bike during off trail or if the bike is stolen. Trail passes for KT’s network is not included in your rental but can be purchased across the street at KT’s Welcome center or online.

Trail Pass from Kingdom Trails (Available at the welcome center across the street), Helmet, and any other safety equipment you feel is needed, means of hydration including proper water bottles or packs for tools/spares (Hydroflasks and Nalgenes will not fit in bottle cages, handlebar/ seat packs are not permitted), and proper attire (Ex: tshirt, athletic shorts/pants, sneakers)

Our parking lot is for bike shop customers. If you are renting a bike you can park for the duration of your rental. Parking for swimming and overnight parking / camping IS NOT ALLOWED.

Please keep in mind that bike pickup is during our store hours of 9-5:00, please communicate and/or work with the camp instructors on being able to figure out how to make this work out with their schedule and ours.

You can rent up to a maximum of 4 days total. This way we can can keep bikes operating properly and other customers a chance to rent.

We do not offer half day rental rates, only full day rentals.

We are under new ownership! While we still go by East Burke Sports we are now Sport Thoma’s East Burke Location!

You are in charge of being able to transport yourself and bikes. Damage to bikes during transportation are not included in the insurance that comes with your rental.

Racks that have the bike hanging off of the two posts through the main frame are not allowed, due to paint and potential frame damage.

We do not offer group rates or discounts on our rentals.

Late fees will be charged if you do not drop your bike off during business hours the day of the ending time of your reservation. For example, if the conclusion of your rental is on 5/28 then you will be charged a late fee if the bike and/or bikes are returned beyond 5:30 PM of 5/28. Dropping the bike off the following morning is NOT allowed. The program we use is live 24/7 and does not account for renters being late.

Yes, The village trails are located right behind our shop directly across the bridge. Along with the village trails there is also the Trail Uptown, located right down the street that you can climb up, to lead you to the trails on Darling Hill.

We do not offer any of these but here are some links where you can find out more information or schedule a tour or lesson with them!

https://kingdomcamps.com/home-page (Kids Only)

https://www.dynamiccyclingadventures.com/

You can use trail maps from Kingdom Trails, phone apps preferably Ondego and/or Trail forks or gps of your choice.

We do not have access for you to fill up any hydration packs or bottles (our well water is not safe for drinking) but we do carry hydration needs from NUUN, Scratch, Cliff, etc.

The only difference between them typically is the seat, grips, color options, and shock tune. geometry is the exact same for both. Juliana is just Santa Cruz’s Women’s line.

YES! You can put a non-refundable deposit of $500.00 on a bike to hold it for you to pick up October 1st.

Some bikes are able to be purchased immediately. Just ask when you’re here what’s available or give us a call.

East Burke Sports reserves the right to adjust or alter your reservation to a different model bike of equal or lesser value and matched style and size to that of your reservation.

If we alter to a lesser cost rental we will issue you a refund for the difference.

This can happen at times due to broke or damaged equipment or renters who haven’t returned their bikes at the appropriate timeframe.

You can always cancel and get a refund for the rental before you take the bike if you aren’t happy with the replacement.